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Mystery Shopper Calls

Helpful checks on customer service

We will provide a detailed call audit from the initial greeting to closing the sale which is customised to your Standards of Procedures and Requirements. Individual audio files are emailed of each call recording.


Mystery shoppers pose as regular customers calling into your hotel and they collect specific information on their experiences and the standard of service they receive.

Areas Assessed include:

  • Greeting & Tone
  • Effective Call Control & Active Listening
  • Clear Communication
  • Product Knowledge
  • Correct Call Placement
  • Identifying Buying Potential and Up-Selling Opportunities
  • Closing the Sale or Commitment to Continued Relationship

We can help your team to generate more sales. For further information call 023 8856706 or email

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